Refund policy

We want you to love your Fun'iki'do order. If something isn't right, here's how we can help.

Return Window

You may request a return or exchange within 7  days of the delivery date shown in your tracking. Requests made after this window unfortunately cannot be accepted.

Eligibility for Returns

To be eligible for a return, your item must be:

  • Unused, unworn, and in its original condition

  • In the original packaging, with all tags, protective film, and accessories intact

Items That Cannot Be Returned

Given the nature of collectible and licensed merchandise, the following categories are final sale and not eligible for return or exchange, except in cases of damage or defect (see below):

  • Blind box, random-pick, or mystery items (including badge sets, acrylic stand sets, and similar assortments where the specific character/design is randomly assigned) — since the nature of these products means the outcome is inherently unpredictable, "I wanted a different character" is not eligible grounds for return

  • Figurines or accessories once removed from their original blister/window packaging

Damaged, Defective, or Incorrect Items

This is different from a change-of-mind return, and we'll always make it right:

  • If your item arrives damaged, defective, or if you received the wrong product, contact us within [48–72] hours of delivery with your order number and photos of the issue.

  • We'll offer a free replacement (subject to stock) or a full refund at your preference.

  • You will not be charged for return shipping in these cases.

How to Initiate a Return

  1. Email us at support@funikido.com with your order number and reason for return.

  2. Our team will confirm eligibility and share return instructions and arrange for pick-up

  3. Pack the item securely in its original packaging and hand it over to our delivery partner

  4. Once we receive and inspect the returned item, we'll notify you of the approval status.

Return Shipping Costs

  • For damaged, defective, or incorrect items, Fun'iki'do covers return shipping (see above).

Refunds

  • Once your return is received and inspected, we'll notify you of approval/rejection.

  • Approved refunds are processed to your original payment method within [5–10] business days.

  • Please note your bank or payment provider may take additional time to reflect the refund.

Exchanges (Size/Variant)

  • For apparel size exchanges, follow the same process as above. Subject to stock availability of the requested size.

  • If the requested size/variant is unavailable, we'll offer a refund.

Order Cancellations

  • Orders can be cancelled free of charge before dispatch. Once an order has shipped, it can no longer be cancelled and must instead follow the standard return process.

  • To cancel, contact us as soon as possible at support@funikido.com with your order number — we'll do our best to catch it before it ships, but cannot guarantee cancellation once an order is in processing.

Questions?

Reach out to us at support@funikido.com or via WhatsApp at +91 9372000690 — we're happy to help